Our Services
We provide focused, operational support designed to help hotel owners and on-site teams manage sales, reputation, and recurring administrative workload more efficiently.
Hotel Sales Desk & RFP Response
We act as an extension of your sales desk—handling time-sensitive RFPs, group inquiries, and follow-ups so opportunities don’t get missed.
What We Handle
- RFP responses (Lanyon, brand portals, direct)
- Group sales inquiries & follow-ups
- Coordination with on-site teams
- Basic group block setup (with PMS access)
How This Helps
- Prevents missed RFP deadlines
- Improves group conversion consistency
- Reduces workload on managers and front desk
- Provides organized, professional communication
Reputation & Review Management
We monitor and respond to guest reviews across public platforms to help protect your brand image and ensure timely, professional engagement.
What We Handle
- Google, TripAdvisor, OTA reviews
- Brand-aligned response writing
- Daily monitoring & response tracking
- Medallia case closures (if applicable)
How This Helps
- Maintains brand compliance
- Improves guest perception and net promotor score
- Reduces negative review escalation
- Ensures 100% response consistency
Hospitality Operations Support Suite
A bundled support model combining sales desk assistance and reputation management for properties that want centralized, dependable operational support.
What’s Included
- RFP & group sales support
- Review monitoring & responses
- Centralized communication handling
Best For
- Lean hotel teams
- Owner-operated properties
- Hotels without dedicated sales or reputation staff
Not Sure Which Service Fits Your Property?
Let’s review your operational needs and recommend the right support structure.